ISP Virgin Media, is currently working towards the production of installation discs that are compatible with Vista. However, at present there are only a limited number of staff members able to assist customers that are experiencing these problems, as not all staff are trained to do this. One spokesperson for Virgin Media stated: "This is currently the case with many ISPs. The situation with Virgin Media’s broadband service Vista compatibility isn’t a specific one”.
Yvan Bamping of broadband comparison site www.broadband-expert.co.uk is surprised that these issues where not identified earlier stating “broadband providers have been aware of the roll out of Vista for some time. Greater co-operation between Microsoft and the ISPs could have saved the consumer some major inconveniences”.
Windows Vista was launched for consumers by Microsoft in January, which means that those consumers that have invested in new PCs, most of which are likely to come ready installed with Vista, are the ones that will be experiencing these problems when trying to get a broadband connection up and running. However, Virgin has also stated that it is the incompatibility with the installation disc that is the problem, and not the actual broadband facility. He said: "We can get people online without the installation disc. It's not that it does not work, it's just the disc."
A number of service providers are experiencing the same issues. One BT spokesman confirmed that they were now supporting Vista after some initial problems, and that they have set up a Vista web page to help consumers to get their PCs connected.
Source: www.articlesphere.com
